Putting the customer first

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Putting the customer first

We recently secured an excellent client profile at ChiefExecutive.net:

Marc A. Stefanski, chief executive officer, president and chairman of Cleveland-based Third Federal Savings and Loan, is marking three decades in the CEO’s chair this year, which is no small feat in the banking world.

Since becoming chairman and CEO of the savings and loan 1987, Stefanski has overseen Third Federal’s continual growth as the top home mortgage lender in Ohio, as well as its growth in the Florida market. Under Mr. Stefanski’s tenure as CEO, Third Federal has maintained and improved its delivery and service of savings and home mortgage products, including the introduction of the Internet as a delivery channel for mortgage loans, with online now serving as the largest source of loan applications for the company.

Chief Executive sat down with Stefanski to talk about his 30 years as CEO, what’s next for the savings and loan industry and why it’s so important to treat employees with respect and to always put the customer first.

Click here to read the whole thing.